Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a bonus offer we've written about? This page explains how to reach the team behind onmyphd.com and what happens once your message lands with us.
How to Reach the Team
Email is the best way to contact us. We read every message that comes in and try to reply within two working days. Send your note to [email protected] and let us know briefly what it's about — a review you read, a bonus you're checking on, a correction, or something else entirely. That small detail helps us route your message to the right person and get back to you faster.
What Readers Usually Write to Us About
- Bonus terms and wagering questions — If a welcome offer we've covered, such as free spins or a deposit match, isn't clear to you, ask before you claim it. Terms like wagering requirements, expiry dates, and maximum withdrawal caps vary by casino and matter more than the headline number.
- Corrections and updates — Online casino offers, licensing details, and payment options change often. If something looks out of date, tell us. We'd rather fix it than leave stale information up.
- Licensing and eligibility queries — Readers sometimes ask whether a specific site is available in their state, or what the minimum gambling age is where they live. We can point you toward general guidance, though local law always has the final say.
- Feedback on our comparisons — If you think we've missed a relevant factor when comparing offers like the ones listed on this site, or you have a suggestion for a topic worth covering, we want to hear it.
- Responsible gambling concerns — If gambling has stopped being enjoyable for you or someone close to you, mention it in your message. We can point you toward self-exclusion programmes and national support services rather than leave you to search alone.
What to Expect After You Send a Message
A real person reads and answers your email — we don't rely on automated replies to stand in for a genuine response. Our usual target is two working days, though it can take a little longer during busier periods. If your question needs input from more than one person on the team, we'll say so rather than leave you guessing.
Before You Email Us About a Specific Offer
If your question relates to a bonus or promotion, a few things speed things up:
- Name the casino and the specific offer you're asking about.
- Mention whether you've already read the bonus terms on the operator's own site — wagering requirements, game restrictions, and expiry windows are set by the casino, not by us.
- Let us know your state, since availability and legal age requirements for real-money online casino play differ across the US.
- If it's a payment or withdrawal question, tell us which method you used or plan to use, so we can give a relevant answer rather than a generic one.
A Note on Accuracy and Independence
We aim to keep our coverage of online casinos accurate and current, and reader feedback is a real part of how we do that. If you've noticed a discrepancy between what we've published and what an operator actually offers, please tell us — that kind of correction genuinely improves the site for the next reader. For related reading on this site, you can also see our page on trusted non-GamStop casinos in the UK, which covers a different regulatory market from the US-focused reviews here.
Thanks for taking the time to get in touch. Whether it's a quick question or a longer note, we're glad to hear from you.